Why do I need to complete the verification process?
Verification is required to help ensure the safety, integrity, and lawful operation of the platform. It allows us to confirm user identity, reduce fraud, and meet obligations under applicable Australian laws, including consumer protection, anti-fraud, and identity verification standards.
1. What documents are required for verification?
To complete verification, you must provide:
- A valid Australian Driver Licence or Australian Proof of Age Card
- A utility bill showing your name and residential address
- SMS verification using a valid Australian mobile phone number
All documents must be current, clear, legible, and correlate to each other and the account holder.
2. What forms of identification are accepted?
We accept the following government-issued photo identification:
- Australian Driver Licence (issued by any Australian state or territory)
- Australian Proof of Age Card or other recognised Australian government ID
Identification must not be expired and must clearly display your full name, photograph, and date of birth.
3. What utility bills are acceptable?
Accepted utility bills include:
- Electricity
- Gas
- Water
- Internet or landline telephone
Utility bills must:
- Be issued within the last 3 months
- Clearly display your full legal name and residential address
- Match the details registered on your account
4. Can I upload electronic bills or digital copies?
Yes. Electronic bills, PDF statements, scans, or clear photographs are acceptable, provided all text and details are visible and unaltered.
5. Why is SMS verification required?
SMS verification is used to confirm that your account is linked to a valid Australian mobile number. This helps prevent unauthorised account access and supports ongoing account security.
6. How does SMS verification work?
A one-time verification code will be sent to your nominated mobile phone number. You must enter this code to complete verification. Verification codes are time-limited and may only be used once.
7. How long does verification take?
Verification is generally completed within 1–3 business days. Processing times may vary depending on submission accuracy and verification volumes.
8. What happens if my verification is unsuccessful?
If your documents do not meet verification requirements, you will be notified and asked to re-submit acceptable documents. Common reasons for rejection include:
- Expired identification
- Blurry or incomplete images
- Name or address mismatches
9. How is my personal information handled?
All personal information is collected, stored, and processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Information is used solely for identity verification, fraud prevention, and compliance purposes.
10. Will I need to re-verify my account?
Re-verification may be required in certain circumstances, including:
- Changes to your personal details
- Expired identification documents
- Periodic compliance or security reviews
You will be notified if re-verification is required.
11. What happens if I do not complete verification?
If verification is not completed you will not be able to sell, your account may be restricted, suspended, or prevented from accessing certain platform features until verification requirements are met.